Site Selection Group

Global contact center strategy is no longer about chasing the lowest wage rate.

Our newly released 2026 Global Contact Center Location & Outsourcing Trends Report examines the eight major contact center regions and breaks out market benchmarks, operating conditions, and analysis of notable project activity to illustrate where investment is clustering and which markets are maturing or becoming constrained.

For executives responsible for customer experience, global delivery, and workforce strategy, this report provides a structured framework for 2026 decision-making.

Learn more and download the report: https://bit.ly/3O7wGJQ

Arkansas didn’t just tweak its incentive programs in 2025. It retooled them.

From automation credits to lithium tax exemptions and updated data center incentives, the IMPACT package expands how projects can qualify and scale.

See the details and thresholds in our blog: https://bit.ly/4kDS4CI

AI systems are effective at analyzing structured, digitized information. They assume that the universe of candidate sites is known, comparable, and current. In practice, this assumption rarely holds. Learn how AI optimizes what is known, not what is real in our latest blog: https://bit.ly/4axd1eM