Acqueon Technologies Inc.
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Congratulations to this year's amazingly talented, dedicated and inspirational group of President's Club winners!
We are so grateful to call you Acqueons and truly appreciate your efforts and commitment to making our company and our customers successful.
You deserve to be celebrated! Thank you for all you do; without your efforts and accomplishments we wouldn't be where we are today!
01/13/2022
It's hard to believe that we hit Day 762 of the Covid-19 pandemic today. Life, work, and the world has changed in epic ways over the last two years. We are unbelievably proud and grateful to be offering solutions that are enabling to reimagine and redefine what and looks like.
Our Acqueon EHR Connector is just one of the solutions we're committed to making even more advanced & valuable so healthcare organizations can continue to improve the lives of the patients they serve.
https://www.acqueon.com/products/agent-desktop/epic-integration/
To all the folks on the frontlines, behind the phones, managing and everything in between, we are tremendously grateful for your service.
Proactive service remains elusive for many practitioners.
They are challenged by visualizing practical steps to offer it.
With the help of our clients, we develop a model through the stages of the customer journey:
1) Before a customer service interaction, anticipate it using predictive analytics
2) As soon as it starts, offer callback or channel guidance base on the context
3) During the interaction, provide proactive notifications
4) After the interaction, take action on feedback to prevent churn, develop loyalty, and drive incremental sales.
Read more :- https://www.acqueon.com/blog/how-to-move-from-reactive-to-proactive-service/
Collections and recovery operations are overdue for a refresh
It became critical because of 1) the cheer volume of debt, 2) the increased number of payers in financial distress, 3)change in behavior, and 4) the new FCDPA rules
As we look into 2022 planning, we found 5 pillars, technology-enabled that should serve as the foundation for your debt collections.
https://www.acqueon.com/blog/the-agenda-for-smarter-debt-collections/
We are thrilled to announce a major milestone for our alliance with Avaya. Acqueon Conversational Engagement SW can now be offered by Avaya!
We are working on tighter integration with Avaya POM (Proactive Outreach Manager) and Avaya OneCloud™ CCaaS. We are showcasing our joint solution at the Avaya User Conference Engage this week in Orlando.
Come and see us at booth 157.
Read the Press announcement here https://bit.ly/3s0S6ej
Many brands are turning to engagement to balance the automation they deployed in order to deflect inbound inquiries to self-service.
One of our customers refers to engagement as their brand 'safety net' to stay connected with customers.
So, it may look like an oxymoron that proactive outreach should leverage automation, but it does!
Our latest blog article looks at how automation can and... should be deployed to scale human outreach without breaking the promise of human interaction.
Read on https://bit.ly/3oK8pJb
Wishing you all a happy and prosperous !
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Website
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Dallas, TX
Opening Hours
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |
