ConsumerX Retail

One week from today. Register now.

I'll be taking a look at how the pandemic and socio-political forces are accelerating changes in the retail landscape.

I am proud to be the inaugural presenter in a series of talks about the state of retail and how we design and execute retail experiences.

Sponsored by Columbus College of Art & Design, the school is building a first-of-its-kind Master of Professional Studies in Retail Design led by Jennifer Schlueter. I am joined on the Advisory Board by Jeni Britton Bauer, Brian Bernstein, Bevan Bloemendaal, Tom Clements, Ken Hewes, Ken McQuade, Steve Morris, Gabrielle Rosi, RDI, Jennifer C. Peterson, CTA, Lee Peterson, Diane Rambo, Tom Ramsey, Dave Cherry Amy Stevenson, Kathy Tedorski and Yohannan Terrell.

Please join us.

The 2020 Effect: Retail in ‘21 and Beyond | Columbus College of Art & Design The seismic changes of 2020 will have ripple effects for years to come. In this online session, Chuck Palmer, a noted retail and consumer behavior expert and owner of ConsumerX Retail, will explore how the pandemic and socio-political forces are accelerating changes in the retail landscape. We’ll ...

What is the value of diversity in retail? Is it enough to say it's a good idea? NOPE. I moderated an intriguing conversation at Retail Summit 2020: Consumer Evolution. We're joined by

Rob Smith (he/him/they/them) of The Phluid Project
Michelle Saahene, of From Privilege to Progress, and
Rick C. Wade, the vice president for strategic alliances and outreach for the US Chamber of Commerce.

Diversity, Equity & Inclusion - Opportunity & Responsibility Diversity in retail matters across leadership, workforce, workplace culture, marketing and perhaps most important, it matters in understanding and engaging c...

Here's my take on the End of Retail As We Know It. Thanks to the Columbus Chamber of Commerce for hosting Retail Summit 2020: Consumer Evolution.

Consumer Evolution: The End of Retail As We Know It....and I feel fine? When everything about retail is in question, what can we count on? Chuck takes a look at the state of retail today through the lens of consumer behavior and ...

As behavior shifts, retailers and brands will be rethinking customer journeys. How can we make the online browsing experience more aspirational and inspirational? How can we make the in-store experience more efficient and convenient?

Special thanks to Simon Lowe writing for the BBC, I appreciate being part of your research.

https://www.bbc.com/worklife/article/20200630-how-covid-19-will-change-our-shopping-habits

How Covid-19 will change our shopping habits Taking our time in shops will be difficult in a post-Covid-19 world. Are we still going to browse, and what does it mean if we don’t?