Fibersmith

If you’ve ever migrated from one B/OSS to another, you know it’s not just plug-and-play.

Zac Cutler knows that too, because he’s been on the provider side.

Before joining Vision, Zac ran frontline operations at a telecom provider, managing everything from provisioning to customer support. He’s lived the pain of disconnected systems and clunky handoffs. That experience shapes how he approaches every implementation.

Today, as Implementation Project Manager, he helps providers go live with workflows that actually fit how they work.

Most implementations start messy.
Zac begins with the data. He imports what matters, cleans what doesn’t, and builds workflows around your real processes. No guessing. No patchwork. Just structure that works, from day one to day 10,000.

What changes when it clicks?
Providers install times cut down by a fraction, powered by better workflows and fewer bottlenecks.

This isn’t theory. It’s operational instinct.
Zac brings real examples, pressure-tests edge cases, and adjusts in real time. He doesn’t just implement, he operationalizes.

Off the clock?
You’ll find him on the Missouri River, boating or water skiing with his daughter.

He’s the guy who’ll cut down your install time, then head for the sandbar.

🚀 Exciting News for Vision! 🚀

We’re thrilled to welcome Andrew Finkelstein as our new Chief Revenue Officer! With a deep passion for broadband and decades of experience driving growth, Andrew has led high-impact sales teams, secured Fortune 500 deals, and helped companies scale to billions in revenue.

What drew him to Vision? As an electrical engineer, he’s always been fascinated by the mechanics of the internet and how technology fuels connectivity. But what truly stood out was Vision’s ability to seamlessly support multi-vendor environments, PON, and FWA networks—giving ISPs the flexibility to build networks that serve their communities, not just their bottom line. That kind of adaptability is exactly what service providers need to thrive.

Now, he’s focused on taking Vision even further—expanding its reach, strengthening partnerships, and helping more ISPs harness the full power of the platform. His leadership is rooted in accountability and collaboration, ensuring that when Vision grows, its customers grow too. Because success isn’t just about selling a product—it’s about building trust, delivering on promises, and creating real opportunities for ISPs to scale.

Andrew’s expertise and vision (pun intended!) will be key as we continue empowering service providers with the tools they need to streamline operations, drive revenue, and build stronger broadband networks.

Join us in welcoming Andrew to the team! 💪

🚀 Meet the Team: Josh Johnson, Chief Information Officer at Vision

🌐 At Vision, staying ahead of the curve means having leaders who are passionate, innovative, and driven to make an impact. Today, we’re excited to spotlight our CIO, Josh Johnson, a technology trailblazer whose journey into tech began with mentors who revealed one simple truth: the internet is the future of everything.

💡 Josh’s Approach to Innovation:

Josh fosters a culture of continuous learning, where every day is an opportunity to explore emerging technologies and discover new solutions. His guiding philosophy? By balancing technical debt with a commitment to ongoing innovation, we can ensure long-term progress without compromise.

📌 Proudest Achievements:

Josh takes pride in enabling ISPs to bridge the digital divide with Fibersmith’s Vision Software. This powerful platform equips telecommunication companies to serve underserved communities, delivering high-quality service while scaling efficiently.

🤝 On Working with ISPs:

With roots in the ISP space, Josh has a deep understanding of the challenges ISPs face daily. One of the most rewarding parts of his role is seeing clients build their business practices into Vision’s Workflow engine.

✨ Vision, in One Sentence:

"A single pane of glass leveraging geospatial processes and key integrations to help telecommunications companies scale efficiently and deliver exceptional service."

Outside of work, you’ll find Josh recharging by spending time outdoors with his family.

Please join us in celebrating Josh’s leadership and vision! 💻⚡

🌟 𝟐𝟎𝟐𝟒: 𝐀 𝐘𝐞𝐚𝐫 𝐨𝐟 𝐆𝐫𝐨𝐰𝐭𝐡, 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐏𝐫𝐨𝐠𝐫𝐞𝐬𝐬 🌟

This year, Vision evolved in exciting ways—supporting broadband providers in their efforts to close the digital divide. Here’s what made 2024 unforgettable:

🚀 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 🚀
We expanded our connectivity with industry partners:

• 𝗡𝗲𝘄 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Momentum, Nokia/Corteca, Postalytics, TP-Link/TAUC, Tarana Wireless, Inc., and Radius.
• 𝗘𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Calix, Plume Design, Inc, and Adtran MCP.

✨ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 ✨
We introduced new and expanded tools to simplify operations and enhance service delivery:

• 𝗡𝗮𝘁𝗶𝘃𝗲 𝗔𝗽𝗽 𝗳𝗼𝗿 𝗶𝗢𝗦 𝗮𝗻𝗱 𝗔𝗻𝗱𝗿𝗼𝗶𝗱: Empowered technicians with real-time updates and offline caching.
• 𝗙𝗮𝘀𝘁𝗲𝗿 𝗦𝘆𝘀𝘁𝗲𝗺 𝗦𝗲𝗮𝗿𝗰𝗵: Improved performance for greater efficiency.
• 𝗘𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝗦𝗲𝗹𝗳-𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Added functionality for subscriber troubleshooting in the customer portal.
• 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗢𝘃𝗲𝗿𝗵𝗮𝘂𝗹: Map installs, set reminders, and send notification emails.
• 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗖𝗮𝗿𝘁 𝗨𝗽𝗱𝗮𝘁𝗲𝘀: Added customization and branding opportunities, more autopay options, and automation for abandoned cart leads.
• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗥𝗲𝗳𝗲𝗿𝗿𝗮𝗹𝘀: Built functionality to automatically track and issue credits for referrals.
• 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁𝘀: Enabled multi-factor authentication (MFA).

🏆 𝐌𝐢𝐥𝐞𝐬𝐭𝐨𝐧𝐞𝐬 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 🏆

• 𝗔𝘄𝗮𝗿𝗱𝘀: IQGeo Innovation Award winner and Calix Partner Community Impact Award finalist.
• 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗘𝘃𝗲𝗻𝘁𝘀: Attended 13 industry conferences and shows.
• 𝗧𝗲𝗮𝗺 𝗚𝗿𝗼𝘄𝘁𝗵: Welcomed new talent to our development, marketing, and support teams.

Thank you to our clients, partners, and team for making 2024 a year to remember.

🎉 Here’s to 2025 and beyond! 🎉