HospitalityLearning Online

I just returned from an out of country trip where I stayed in an all-inclusive resort.⁠⠀
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I was amazed by overall experience, and the point here is not the ocean, newly renovated and redesigned hotel or service. ⁠⠀
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Yes, it is about service. But service in a completely different format. ⁠⠀
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Every person that I encountered within this property was amazing!⁠⠀
Yes they did the exactly same thing as other people do in the hotels, they were polite, they went above and beyond, they were accommodating, but one thing set them apart. ⁠⠀
The way they did it! ⁠⠀
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The natural, genuine, authentic desire to respond to someone else’s needs is what truly makes a good Hotelier.⁠⠀
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How many times it happened when you asked a hotel employee a question and response was ? “Oh, I don’t know, THEY have decided this and that, THEY are doing it or MANAGEMENT has made this decision” ⁠⠀
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The truth is, in an environment where associates feel PRIDE in what they do, they never use words “THEY, it is always US, WE, OUR PROPERTY” ⁠⠀ ⁠⠀⁠⠀⁠⠀⁠⠀⁠⠀⁠⠀⁠⠀⁠⠀⁠⠀
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@ Chicago, Illinois