Snapsheet

“Customers that have high touch needs, whether they have billing questions or concerns about premium increases, and successfully used different platforms to meet those needs throughout the course of a year tended to walk away happier.”

Digital Journal explains why new-breed insurance apps are actually an agent’s friend:

Why insurance apps don't replace agents, but make them look better A 'multi-channel strategy' works best for customer satisfaction

“What’s holding companies back? They’ve built up technical debt—investments in legacy systems that they’re reluctant to abandon; they can’t keep up with new technology innovations coming to market; and they’re concerned that their business can’t cope with change.”

True in the insurance industry (and beyond).

The MIT Technology Review breaks down five fundamental ways that more sophisticated data strategies will drive change:

Maximize business value with data-driven strategies Every organization is now collecting data, but few are truly data driven. Here are five ways data can transform your business.