Retail Forum, LLC

I purchased a pair of LL.Bean’s Wickedly Good Moccasins two years ago. They were the most warm and comfortable shoes--I used them as house slippers--but they were on the verge of being put down (they were not cheap). So, I called LL. Bean to see if they can be repaired since the company repairs most of their rain boots.

I called the Tyson’s I location and spoke to a sweet woman who told me to bring them in for a full replacement! She said that the moccasins were supposed to last longer than two years without falling apart.

So, I did. The customer service rep who assisted me in the store was Annette. Annette took my old moccasins and replaced them with a brand new pair--no charge, no hassle, no judgement, no tone. She apologized for their quality and told me that she hoped that the new pair will last A LOT longer than two years.

Thank you again, Annette. Thank you, LL. Bean. A wonderful and positive shopping experience can beat a bargain any ‘ol day!