Our Serviceworks

Expanding into the U.S. market? We can help.

Our centrally located U.S. fulfillment center helps international brands simplify shipping, improve customer support, and deliver a better experience for their U.S. customers.

We assist with:

* Fast and cost-effective nationwide shipping
* Guidance on U.S. shipping carriers and logistics
* Customer care support to help overcome time zone differences
* Reliable fulfillment solutions built for growing brands

We proudly support companies from Australia, the United Kingdom, Thailand, Mexico, Africa, Sweden, and many more countries around the world.

If you’re searching for a dependable U.S. fulfillment partner, we’d love to talk!

We’re excited to share that Our Serviceworks has been named to Fulfill.com’s Top 100 3PL Companies in the United States for 2026.

This recognition is especially meaningful because it reflects the relationships we’ve built with our clients and the commitment our team brings to every order we fulfill.

For more than 35 years, Our Serviceworks has helped ecommerce brands grow through reliable fulfillment, responsive customer care, and operational excellence. From our Carrollton, Texas headquarters, we proudly support brands in nutraceuticals, beauty, and pet products with industry-leading service and performance.

CEO Michelle Harris shared:

“Brands that sign with us get operations managers who spend real time inside the business and understand the SKU strategy. The recognition is a signal that the approach is felt by the customer base.”

We want to thank our employees, clients, and partners for being part of this journey. Your trust and support continue to drive our success.

Thank you to Fulfill.com for recognizing the operators who consistently deliver when it matters most.

Learn more about Our Serviceworks at www.ourserviceworks.com

What happens when fulfillment and customer care actually work together?

You get fewer fires, clearer communication, and a customer experience that feels seamless from start to finish.

At OSW, we believe fulfillment is more than logistics. It is part of your brand experience.

That’s why we built our model differently.

As a women-led company in an industry that rarely is, we understand how much trust founders place in the partners representing their brand behind the scenes.

For us, fulfillment and customer care work hand in hand:

* Fulfillment + customer care under one roof
* Issues resolved quickly instead of being passed around
* Orders handled with care and attention
* Proactive, human communication every step of the way

For growing ecommerce brands, especially women-led businesses, the goal is not just finding the cheapest fulfillment option.

It is finding a partner who understands the customer experience and helps protect it every day.

We’d love to hear your perspective:
How important is fulfillment to your overall customer experience?