Noted Analytics

What is the "a-ha" moment when you know a customer is getting value from your solution?

Mark Roberge led an excellent presentation on being data-driven to find the leading indicator of a great, long-term customer.

The presentation with some examples of that inflection point for Slack ( # of messages), Dropbox ( # of uploads), and HubSpot ( # of features used).

It may be RevOps and Customer Success teams that identify these indicators but this information really becomes powerful when leveraged by the sales team.

That way they can be more prescriptive with prospects earlier in the sales cycle on how to be successful with your platform.