Visp.net

We believe an OSS/BSS platform is more than billing, automation, or infrastructure. It’s the people behind it...

That’s why we invest heavily in:

• White-glove onboarding
• High-touch customer support
• Fast response times
• Direct access to real humans who understand ISPs

Because when your operations depend on your system, support quality matters.

In fact, a PwC study found that 73% of customers say customer experience is a key factor in purchasing decisions — yet only 49% say companies provide a good experience.

We work hard to close that gap every day.

“In every interaction with VISP, I’m not just satisfied, happy, or even delighted. I’m blown away by the awesome level of their support — they go above and beyond just solving a problem, to make sure everything is working perfectly.

I may be one of their smallest customers, but every time they make me feel like I’m their only customer. I haven’t experienced that level of care and competence in over 40 years, from any company in any industry.”

Thank you, Fred Engelmann of Adirondack Internet, for the kind words and trust.

ISP platforms sit at the center of your business:

Billing
Provisioning
Authentication
Customer management

Which means reliability isn’t optional.

VISP continues upgrading its infrastructure using modern best-practice architecture designed for scalability and reliability.

The goal: give ISPs a platform they can build on for years, not replace every few years.

Try vBOSS free.
➡️ https://vboss.visp.net

Churn pressure in telecom is real.

Some studies estimate 30–35% annual churn in telecom markets when switching barriers are low.

Operational quality becomes a survival factor.

VISP has been improving platform performance so ISPs experience snappier response times across the platform and Service Desk.

Because your OSS/BSS should speed your team up — not slow it down.

Try vBOSS free.
➡️ https://vboss.visp.net

Many ISPs measure success by subscriber count.

But the ISPs that scale sustainably measure something else:

Operational health.

Automation.
Process maturity.
System integration.
Team efficiency.

Consumer behavior is shifting quickly too. Parks Associates reports that 22% of U.S. households now bundle internet and mobile services, reflecting rising expectations from customers.

The My ISP Score™ assessment helps reveal whether your ISP is built to compete in that environment.

➡️ Take the free assessment: MyISPScore.com