These Are My Users.
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12/04/2012
user: hi Sara - I'm having issues.......
Me: ok - how may I help you?
11/30/2012
user email:
Desktop direct is not working.
11/21/2012
me: ok, I've reset your password to match your username. Your new password is . Once you logon the system will prompt you to change it.
user: what's my password?
me:
user: that's my username
me: correct - it is also your new password. Once you log on you will be prompted to change it.
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Austin, TX