Wards Professional Center LLC

Position: Tax Support & Tech Support

Start Date: 12/14/2020

Instructor-LED-12/14/2020 - 12/31/2020

Paid Training: 01/04/2021 – 01/08/2021

*NO Class on 12/25, 12/31 & 1/1

Course Fee: $4.99

Background check: Must Pass

Payrate: $12/hr (Full & Part-time)

Flexible Shifts: Monday - Friday
(5 hours) required on Fridays

Training Hours Available (Monday - Friday)
9:00 a.m. – 1:00 p.m. ET
2:00 p.m. – 6:00 p.m. ET

Operation Hours:
Monday – Friday
9:00 a.m. – 8:00 p.m. ET

ALL YEAR ROUND OPPORTUNITY
1099 Independent Contractors only

Must have own computer & meet equipment requirements
• A USB headset with phone quality audio will be required, examples include:
• Logitech h390 USB headset & Plantronics
• Model C320
• I5 Processor (or AMD equivalent) required (i7 processor preferred)
• 4GB memory required, 8GB memory preferred
• Windows 8.1 64-bit or Windows 10 64-bit

Position: Inbound Customer Service & Software Tech Support

Start Date: 2/3/2020

Training: 2/3/2020 - 2/21/2020

Course Fee: FREE

Background check: $9.99 *must pass*

Payrate: $12/hr UP TO $13/hr with incentives UP TO $250

Flexible Shifts: Sunday - Saturday 6:00am - 2:00am EST
*Weekend requirements: 5 hours required on Sat, Sun or a combination of both.

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
• Inbound phone and video customer
service/technical support. Handle technical support
questions via phone, with video capability.
• Research, analyze and determine an appropriate
course of action for customers.
• Interact with customers via phone focusing on
software navigation questions as well as assisting
the customer with locating prior years’ returns and
amendments.
• Serve as an ambassador for the Intuit brand; take a
caring and empathetic approach to customer
interactions and/or escalation to a higher level of
expertise.
• Document all issues, resolution and follow up
action.

*There is a full course cost reimbursement program*