BG Talent

The Tenant Service Coordinator primarily performs administrative and clerical work as related to tenant services for a city-wide portfolio and supports property management in other routine functions. The main responsibilities include answering the reception phone, responding to tenant requests, contract administration and administering the tenant work order system. This position is the frontline in customer service, and will identify trends in tenant work orders, and ensure metrics are being met with service requests.

JOB RESPONSIBILITIES:

1) Tenant Support
• Administer the tenant system , including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders.
• Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary.
• Respond to and enter tenant requests received outside of the tenant system.
• Monitor work order completion times and escalate as necessary
• Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, etc.
• Log completed work orders and follow-up on tenant requests to ensure satisfaction.
• Assist in creating the move-in packages for property management to distribute.
• Coordinate the tenant relations program.
• Assist in fostering long-term relations with tenants.
• Maintain current tenant contact list with emergency contacts.
• Coordinate with tenants on scheduling the vendor service dates and times
• Manage conference room scheduling and maintain the appearance, setup, supplies, food, beverage, etc.

2) Contract Administration
• Assist property management in preparing vendor contracts by setting up property templates, ensuring all required documentation is received and drafting contracts for services in the building.
• Route contract for ex*****on and communicate the status of contract between the vendor and property management.
• Assist in record keeping according to policy.