EMBA Europe

WE ARE HIRING A BREAKDOWN COORDINATOR!

👉 Roadside Assistant to Fleet Drivers

Customer Service & Logistics

- JOB DESCRIPTION:

Field any incoming emails/messages regarding a roadside issue & troubleshoot the issue at hand
Ordering parts for shop.
Locate driver and find roadside or shop near drivers location.
Assist roadside partner with logistics for tows, etc.
Write notes in system to ensure thorough tracking and visibility into roadside issues
Provide professional and empathetic customer service throughout
Keep in touch with drivers on the process of having the issue resolved.
Mechanical & Maintenance

Must have a strong understanding of semi-truck maintenance
Background in semi-truck field preferred
Prior experience with Roadside assistance a plus

- QUALIFICATIONS:

Exceptionally comfortable speaking with drivers and shops on the phone
Extreme attention to detail
Strong professional telephone presence
Ability to learn software systems quickly
Ability to quickly and effectively do research online to locating the nearest mechanic, tow, etc.)
Ability to problem solve effectively and quickly under pressure
Proficient and fast typing with minimal errors
Ability to make decisions and work with little supervision
Ability to work under pressure with urgency
Highly skilled at handling multiple tasks at once
Dynamic, organized, detailed and time-management oriented
Excellent verbal, written and interpersonal communication skills

Please send your CV to [email protected]

WE ARE LOOKING FOR 3 DISPATCHERS WITH EXPERIENCE!
SALARY UP TO 2000 USD
Job requirements:
-Dispatcher supposed to schedule and dispatch drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or company needs.
-Coordinate and manage the most efficient loads to remain cost effective as a company.
-The dispatcher will need to determine the best delivery methods and negotiate rates.
-The dispatcher also needs to identify and evaluate any special needs for each load.
-Dispatcher s are also responsible for keeping records, monitoring driver daily logs for errors or violations, and the monitoring of both drivers in relation to their remaining hours of service and equipment as to its availability.
-Follow-up with the arrangement for necessary repairs in order to restore service and operation schedules.
-Relay work orders, messages, and information to or from operation crews, supervisors, and field inspectors necessary to achieve successful ex*****on of job orders.
-Prepare daily work and run schedules while also drawing up weekly projections for work schedule and truck deployment in line with pending or potential job or delivery orders
-Receive or prepare work orders
-Oversee all communications within specifically assigned territories.
-Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
-Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
-Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
-Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries.
-Monitoring of drivers in relation to both their remaining hours of service and equipment as to its availability.
Please send your CV with all info to [email protected]

WHAT WE OFFER?

✅ Let us take the weight off your shoulders.
✅ Quality without question.
✅ Safe service first

☎️ call or text 678-894-7304