Enhancesoft

New tutorial available! Discover the Audit Log Plugin available for your help desk. You can find this video and other tutorials available on our Youtube channel: https://linktr.ee/osticket

The Audit Log tracks activities of both Agents and Users in your help desk. It’s a great accountability tool now available for help desk administrators. (Think about when tickets went missing that one time . . . now you can verify who was the culprit 🕵️‍♀️)

This plugin has many capabilities that are covered in the tutorial; we also have information about this plugin and more on our documentation website (https://linktr.ee/osticket)

Why send multiple responses to one user when you can combine tickets and send one consolidated reply. Ticket Merge and Link allows everyone to be on the same page (and ticket!)

Merging allows you to combine two or more Tickets so that their threads will all be in one Ticket.

Linking allows you to group tickets together without actually manipulating any Tickets; It just gives you a quick way to access Tickets that may be related in some way.

To learn more about ticket Merging and Linking, check out our documentation website at docs.supportsystem.com or send us an email so we can show you first hand!

Happy Thanksgiving from the Enhancesofties! ⁣
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We had our gathering at not one, but two Mexican restaurants🌮

Exciting news!! We officially have an osTicket YouTube Channel where we are releasing tutorials, just for you! ⁣
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You can find us at https://www.youtube.com/c/osTicket_tutorials
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What tutorials are you interested in seeing in the future? Let us know in the comments!