Raymee

Part I When you have the freedom to give great customer service, what do you do? Some companies don’t have that luxury In some companies, employees must adhere to strict standards. These companies are either large or experienced. There is a range of complex criteria and agreements to fulfil. These are aimed at providing first-rate customer service. But, very often, in practice they turn out to feel forced and impersonal. [ 118 more words ]

Discipline & Freedom Part I When you have the freedom to give great customer service, what do you do? Some companies don’t have that luxury In some companies, employees must adhere to strict standards. These companies …

“Any man who must say, I am the king, is no true king.” ~ Tywin Lannister ~ “True power comes from where people believe it comes from. Not from where you say it comes from. The best leaders are followed based on the collective will, not because they say, “I am the boss.” Power and influence often come from unexpected places.” [ 257 more words ]

Leading from the back “Any man who must say, I am the king, is no true king.” ~ Tywin Lannister ~ “True power comes from where people believe it comes from. Not from where you say it comes from. The best leaders are fol…

Part II Can any lipstick make this ugly mug look pretty? The example of a customer service culture must be set by those at the very top. It must be done with enthusiasm if it is to have any lasting power. Part I of this article discussed an example of what Visible Customer Service should be. This article looks at: [ 271 more words ]

Visible Customer Service? Part II Can any lipstick make this ugly mug look pretty? The example of a customer service culture must be set by those at the very top. It must be done with enthusiasm if it is to have any lasting…

Part I The CEO and those in management must show commitment to customer service to the rest of the organisation. And, they must do so in a visible way to motivate everyone by their firmness of purpose. They must set the example. Visible Customer Service – what is it? My mentor once gave me a story about when she was the CEO of an advertising company. [ 299 more words ]

Visible Customer Service Part I The CEO and those in management must show commitment to customer service to the rest of the organisation. And, they must do so in a visible way to motivate everyone by their firmness of purp…