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The articles in this chapter help you to understand effective communication and then show you how to
communicate your message in the best possible way. After completing this section, you should have a
better understanding of how to communicate effectively – to individuals and groups, via spoken
communications, written communications, and even electronic communications.
The purpose of communication is to get your message across to others. This is a process that involves
both the sender of the message and the receiver. This process leaves room for error, with messages
often misinterpreted by one or more of the parties involved. This causes unnecessary confusion and
counter productivity.

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