Netigate

Today on May 29th, Stockholm team members participates in by 👕⚽️

Are you frustrated with the overwhelming amount of survey data, yet still struggling to extract meaningful insights and drive action? 🤔 You are not alone. 👇

The implementation gap – the disconnect between data collection and actual implementation – is a common challenge faced by many CX managers.

Join our webinar with renowned CX expert, Dimitrios Katsadouros, as he guides you through the steps of how to use customer data efficiently. Discover how to avoid the pitfalls of over-surveying, unlock the full potential of your customer feedback, and uncover hidden opportunities for successful CX programs.

Register via the link below and get ready to take your CX programs to the next level! 🚀

(The webinar is free of charge)

Maximise CX success: How to overcome today's customer experience challenges Join our webinar with renowned CX expert, Dimitrios Katsadouros. Discover how to avoid the pitfalls to maximise your CX success.

Say hello to Topics. 🎉

Part of the existing Netigate report function, Topics is a Text Analysis component that’s going to take your open-text feedback analysis to the next level.

Topics takes the text answers you receive and sorts them into topic categories that you define.

This means that you can instantly see text answers relating to specific focus areas.

And this isn’t just a word cloud. Topics uses extracted keywords to detect the most relevant topic for each answer— even if the topic name itself isn’t included in the response. So words like ‘refund’ and ‘tracking’, for example, would be flagged as relevant for the topic ‘returns’. Smart.

If you’re interested in learning more about Topics or Text Analysis more generally, we’ve put together a handy quick start guide for you. Check it out here: https://www.netigate.net/whitepapers/quick-start-guide-to-text-analysis/?&utm_source=facebook&utm_medium=social&utm_campaign=intl_generic_ebook_text-analysis-quick-start-guide_febuary_2023

Hur ser dina processer för medarbetarfeedback ut? 🤔

B3 Consulting Group arbetar aktivt med att bibehålla och säkerställa att de fokuserar på det som uppskattas av medarbetarna, för att fortsatt behålla ett högt medarbetarengagemang. Netigates medarbetarrapporter verifierar att de är på rätt väg och att deras processer är datadrivna.

Ta del av hela kundcaset och inspireras till hur du kan jobba för att främja medarbetarengagemanget inom din organisation! 💡

B3 Consulting Group B3 Consulting Group har under de senaste åren arbetat med årliga medarbetarundersökningar samt exitundersökningar på koncernnivå i Netigate.