Saphir Recrut

We are looking for a Technical Support Specialist who ensures high performance and responsiveness to the company's customers' requests.

Our client is a global enterprise with headquarters in the USA and Europe. It is an industry leader in designing and manufacturing precision pharma equipment, laboratory products, and accessories for medical devices.

This important Pharma Manufacturing company is looking for a customer support and communication specialist to join Timisoara`s team!

In this role, you will:

Provide first-line support to customers with the technical description and correct use of product features and functionalities
Research, investigate customers` requests received especially via e-mail and telephone
Prioritize customers` inquiries and offer responses in a timely and accurate way
Collaborate with internal and external departments of the company, if needed
Handle effectively customers` complaint process in case of quality, technical, performance issues
Review the solutions and notify the customers accordingly
Follow up with customers to ensure their technical issues are resolved

Skills and experience you MUST have:

Technical university degree
Understanding and knowledge/experience of customer support in a technical field and customer relationship management
Customer-oriented, excellent communicator, willing to instruct skills
Time-management and organizational skills
Good computer skills are necessary (Windows, Office, etc.)
Fluency in English (both writing and speaking), German or other language is a plus

Benefits:

Competitive Salary and Benefits (4.000 lei - 4.500lei/month)
Meal tickets (20 lei/working day)
The 13th salary
Consistent referral bonus
Annual bonus
Medical insurance for you and your family
Transport secured from Timisoara, Dumbravita, and Giroc
Professional Development Opportunities
Gym and Wellness special discount

Start your new career now!