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In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions. With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group,
20/02/2026
The combination of AI, context, and well-supported agents is redefining how brands interact with their customers. 🤝
In this infographic, we've compiled five CX trends for 2026 and explained how you can implement them in practice. If you work in CX, operations, or a Contact Center, this guide will help you turn trends into a competitive advantage.
📥 Download it now: https://www.gocontact.com/infographics/5-cx-trends-for-2026-and-how-to-implement-them/
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