Efrat Networks

Tier 2 IT Support Engineer

Efrat Networks is searching for an experienced Tier 2 IT support engineer or specialist to join our Inside Support team with options to advance to Tier 3 or System-level position in the future. The candidate will be exposed to wide range of technologies, vendors and IT systems operated by various organizations of different sizes and in different industries. The candidate will provide support to field engineers and remote support to customers with workstations, servers, networks and WAN connections. The candidate will be helping create and resolve service requests, managing various IT projects and triaging support cases to colleagues.

Requirements:
3+ years experience
Ability to independently troubleshoot wide range of IT issues
Ability to manage time and prioritize
Experience with RMM systems and monitoring systems - advantage
Knowledge of Windows Server 2016/2019
Good knowledge of Windows 10
Experience with Microsoft Office 365
Experience with Remote Support
Teamwork and Strong Diagnostic Abilities
Service Oriented Personality
Fluent English and Hebrew, full command in written as well as spoken English
University Degree - advantage

Tier 2 IT Support Engineer

Efrat Networks is searching for an experienced Tier 2 IT support engineer or specialist to join our Inside Support team with options to advance to Tier 3 or System-level position in the future. The candidate will be exposed to wide range of technologies, vendors and IT systems operated by various organizations of different sizes and in different industries. The candidate will provide support to field engineers and remote support to customers with workstations, servers, networks and WAN connections. The candidate will be helping create and resolve service requests, managing various IT projects and triaging support cases to colleagues.

Requirements:
3+ years experience
Ability to independently troubleshoot wide range of IT issues
Ability to manage time and prioritize
Experience with RMM systems and monitoring systems - advantage
Knowledge of Windows Server 2016/2019
Good knowledge of Windows 10
Experience with Microsoft Office 365
Experience with Remote Support
Teamwork and Strong Diagnostic Abilities
Service Oriented Personality
Fluent English and Hebrew, full command in written as well as spoken English
University Degree - advantage

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חברות ישראליות שילמו כופר של יותר ממיליארד דולר ב-2020 סקר של התאחדות התעשיינים מעלה כי אחת מכל ארבע חברות עברה מתקפת סייבר בשנה שעברה. שליש מהקורבנות הן חברות ענק ששוות יותר ממיליארד דולר. רוב המתקפות - מרוסיה, סין וצפון ...

The Challenge
Global ICT's working with Israeli branches of their corporate clients can confront a range of challenges when they need to procure equipment and provide services.

Over the years we have witnessed an array of issues:

Documentation requirements can become extremely complicated in cross-border processes.
Importing from the primary country is frequently not an option due to strict import laws governed by the Israeli Standards Institute and the Israeli Ministry of Communications, heavy tariffs, or quotas.
Local technical and industrial standards may dictate variations in the equipment that our ICT clients are accustomed to using.
In addition, Global ICT's need reliable professionals in Israel to schedule installations, arrive on time and get the job done as planned.

Procurement and Deployment of Network Hardware | Efrat Networks Global ICT's working with Israeli branches of their corporate clients can confront a range of challenges when they need to procure equipment and provide services.

The Challenge
Emails are among the core services of business communications. There are dozens of solutions on the market, yet only a few come with the functionality and security required for basic business operations. Moreover, demand is growing ever more for integration of business tools, importing of other inboxes, larger storage space, along with sending/receiving of larger files.

Perhaps the greatest challenge in the world of business communications comes from excessive attempts at email-borne attacks, such as phishing, impersonation, and malicious URLs and attachments.

E-mail Services and E-mail Security | Efrat Networks Emails are among the core services of business communications. There are dozens of solutions on the market, yet only a few come with the functionality and security required for basic business operations. Moreover, demand is growing ever more for integration of  business tools, importing of other in...