Cyclad

IT Project Manager (Contact Center / Telco)

If you’ve spent years in Contact Center environments and:
✔ understand CC KPIs better than most consultants
✔ can translate business needs into real technical architecture
✔ feel comfortable in both presales and delivery
✔ enjoy advising enterprise clients

This is not a standard PM role. This is a hybrid position combining:
• Project Management
• Presales & demo presentations
• Client advisory
• Product roadmap influence

You will work with enterprise clients, shape Contact Center solutions (voice, chat, email, omnichannel), and have real impact on how systems evolve.

If you know ACD, IVR, CTI, integrations, and understand customer service processes from the inside — let’s talk.
📩 Apply via link: https://lnkd.in/d7ezYERJ

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What’s next in tech? Gartner’s Top 10 Strategic Technology Trends for 2025 are here — and they signal a shift.
From AI-augmented development and sustainable IT, to continuous threat exposure management, the message is clear:
👉 Companies that evolve now will lead tomorrow.
At Cyclad, we help organizations across Europe, North Africa, and the Americas stay ahead of the curve by delivering:
✅ Scalable software development teams
✅ Proactive cybersecurity solutions
✅ AI-driven business services
✅ Cloud, DevOps, and nearshoring capabilities
We’re already supporting our clients with solutions aligned to Gartner’s key trends:
- Platform engineering
- Generative AI integration
- Augmented digital workplaces
- Adaptive, smart infrastructure
🚀 Whether you’re planning your next innovation cycle or struggling to keep pace with digital disruption — we’re ready to support.
👉 Let’s talk about how Cyclad can future-proof your IT and business operations:
https://www.gartner.com/en/articles/top-technology-trends-2025

Are you an experienced PMO professional fluent in German and English? Cyclad is seeking a dedicated individual to join our dynamic team.

Your Role:
- Collaborate with clients and stakeholders to define project requirements
- Manage customer change requests independently
- Design and test software and technical solutions
- Serve as the primary point of contact throughout the project lifecycle
- Enhance system efficiency and train end-users

Requirements:
- Minimum 3 years of experience in PMO roles
- Fluent in English and German
- Experience in project governance, budget tracking, and risk management
- Proficiency in Microsoft Office and project management tools like JIRA or MS Project
- Experience with Power BI & Microsoft Power Automate is a plus
- Certifications such as PMP, PRINCE2, or ITIL are advantageous

Benefits:
- Private medical care (including dental) and rehabilitation package
- Multisport card (also available for an accompanying person)
- Life insurance
- Professional development opportunities
- Collaborative and open work culture

Interested? Apply now and be part of a high-performing international team!
🔗 Apply Here: https://www.cyclad.pl/job/?job_id=2265