Graphic View

Happy New Year 2026

We are hiring. Join our team now...

We are hiring.

At Graphic View, we are always looking for stellar talent.
If you’d like to be a valuable addition to our team, please email us at [email protected] with the subject line CSR Post.

Salary: 40k to 60k PKR + Commission (Depending on Experience)
Location: 16-E, Davis Road, Lahore, Pakistan
Employment Type: Full-Time - Onsite (Night Shift 7 pm to 4 am)

Customer Service / Sales Representative

Our Customer Service / Sales Representatives
Interact with customers to provide information in response to inquiries/quotes about products and services and, when required, handle and resolve customer concerns, complaints, and issues. The CSR is responsible for sales and order entry. This is a full-time position with a generous benefits package. Some customer service experience in a relevant office setting or equivalent education is desired.

Goals & Objectives for Maintaining a Customer Focus:
> Understanding Customer Needs
> Providing Personalized Service
> Acting Professionally
> Keeping Customers Informed
> Sales Role
> Customer Relationship Manager Role
> Order Development and Entry Role
> Email Marketing

Duties & Responsibilities:
> Respond to customer inquiries for quotes, orders and sample requests.
> Assist the Graphics Department with new artwork received by the customer by analysing the customer’s request.
> Submit proofs to customers and follow up with them
> Maintain a superior level of accuracy while doing any work, particularly involving order management.
> Communicate with the Graphics Department and the Production Team to verify that all information is correct and understood.
> Acquire knowledge of all products and follow office procedures for all systems.

Key Technical Skills & Knowledge:
> Customer relationship experience in Manufacturing or Customized Products
> Two or three years’ experience in CSR
MS Office experience with either Access or Excel
Computer literacy at Medium Level
> Detail-oriented/focused/good attention span
> Excellent in telephone etiquette and protocol
> Excellent communication skills/active listener/concise communicator
> Organized and neat
> Possesses knowledge of the structure and rules of grammar
> Quick learner of product and service knowledge
> Experienced in Customer Service and Inside Sales, or equivalent education
> Packaging industry experience is not required.
> Graphic View will provide training to new employees