Techbar

I reached out to KALPAY, a Pakistani e-commerce store, to purchase a phone on installment. After requesting one of their listed phones, I was contacted by a representative named Amna Arshad, who provided a list of documents I needed to submit. Despite submitting everything she asked for, the process was delayed, and I had to request certain documents from the authorities to proceed.

Once my documents were complete, she gave me a bank account number (02510105220908, Meezan Bank) to transfer a 5000 rupee token. Along with the payment details, she also shared the installment plan for the phone I had selected. However, after I made the payment, she shared a new plan with increased pricing. When I asked her about this, she claimed it was beyond their control, stating the vendor had changed the price.

I accepted the change and requested prompt delivery, but she informed me it would take two more days. Despite this, I noticed a lack of cooperation from her. Later, she asked me for a color preference, which I provided. Shortly after, I received a call from a team member, Saad, informing me that the color I chose wasn’t available. I asked him to share what options were in stock, and he rudely responded, “KAHA TO HAI POCH KAY BATATA HOON."

Frustrated, I immediately requested a refund and decided to look for another source. However, she told me it would take 24 days to process the refund, citing their policy. When I questioned why they took payment first before confirming product availability and pricing, she gave no response.

This entire experience with KALPAY has caused me significant distress. I urge the relevant authorities to take action against these fraudulent practices and hold KALPAY accountable. Customers should not be subjected to such manipulation and poor customer service.

hassan