Better Business Inc

Please post your positive or negative reviews of any business in the Philippines. Also view our Blogs and have a conversation about any of the listed items such as OFW, or make up your own. It's easy, just register for free. Takes less than a minute and then utilize the site and share it with your friends. Thanks, KC

Good Reasons Business Needs to Provide Superior Customer Service

As reported in Return on Behavior Magazine:

•78% of consumers have ended a transaction due to bad service.
•Only 4% of dissatisfied customers actually speak up.
•Loyal customers are worth up to ten times as much as their first purchase.
•The probability of selling to a new customer is 5-20 percent, while selling to an existing customer is 60 – 70 percent.
•It takes 12 positive experiences to make up for a single bad experience.
•Negative interactions with a business are spread to twice as many people as positive ones.
•It costs over six times more to get new customers than it does to keep one current one.
•For every customer who complains, 26 others don’t speak up.

There is plenty of opportunity for every business to thrive.

An unhappy customer will become a loyal consumer if you fix his/her complaint and do it quickly. Eighty percent (80%) of these folks will come back to you if you’ve treated them fairly. That percentage rises to the upper 90’s if you respond immediately. So why not do it? And we will help!

BBI was developed for this very reason…

To help business and consumers alike with improved customer service!

The site is now open for business. Please feel free to visit the site and give me your opinion. If you live in the Philippines feel free to write a positive or negative review of any business. We also have a complaint section, and special OFW blog. IT is doing the SEO site rankings, so that it will be showing up in the search engines soon. Thank you!

One of our featured Blogs:
The plight of the OFW (Overseas Filipino Worker). For discussion and positive and not so positive experiences.