TPC E Loading Legitdealer

TECHNICAL TRAINING : DEACTIVATED & REJECTED SIM CARD. PROCESS & CHANGE NUMBER REQUEST
( For Dealers & Retailers )

📌 1/1 TOPIC:

*HOW TO PROCESS DEACTIVATED & EXPIRED SIM for CHANGE NUMBER REQUEST*

⚠REASON FOR SIM DEACTIVATION
Walang expiration yong sim activation natin as dealer/retailer member ni TPC pero yong sim card natin pag nakita ni network provider Smart/Globe na di na active yong sim (meaning wlang personal load transaction) e-dedeactivate niya yong number kaya nag-e-error o nagre-reject na yong sim.

Another reason kung bakit na rereject yong sim is yong palaging pag e-insert ng sim sa iba't- ibang phone dahil nagagasgas ang chip ng sim kaya na rereject.

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📌 1/2 TOPIC:

**ANO ANG DAPAT GAWIN SA SIM NA REJECTED O DEACTIVATED?**

⚠CONCERN:
Na reject/deactivated na ang sim ko, ano ba pwede kong gawin?

ℹANSWER:
Pwede kayo mag request ng change # sa TPC. 3-5 working days po ang process

Attach nyo po ang change number request form ,fill up complete all information needed ,attach nyo po un one valid government id, 3 signature

Kindly email [email protected]
Then my mgrereply po s inyo from n narecieve n po nila un request nyo

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📌 1/3 TOPIC:

***ANO ANG MANGYAYARI SA REMAINING LC & ACTIVATIONS SA DEACTIVATED O REJECTED NA SIM***

⚠CONCERN:
Mababawi pa ba ang remaining LC at Sim Activations sa sira kong sim?

ℹANSWER:
Yes po automatic matatransfer yong LC at sim activations ng old sim to your new sim once successful na ang change # request mo. Mababawasan ng processing fee yong remaining LC sa old sim: P250 pag dealer sim & P100 pag retailer sim.

*NOTE:
Maari pa rin pong paloadan ng LC ang inyong deactivated na sim para po may magamit na processing fee just in case zero load wallet balance po ang inyong rejected o deactivated na sim.

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