ACQUISIX
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Leading Philippine-based provider of high performance B2B & B2C customer acquisition and retention solutions. More than 2 decades of telemarketing and lead generation experience. We combine best agents, processes and technologies to deliver one of the industry's best ROI.
06/02/2017
Acquisix
The ability to shape the customer experience puts customer service in a place of great opportunity, but also greater scrutiny. Everyone in the business thinks they’re leading the customer experience, but service teams have a unique 360-degree view of the organization’s impact on the customer.
High-Performing Customer Service Teams Use Predictive Analytics The reality of today’s business landscape is that customers are more connected than ever. Fifty-eight percent of consumers and 77% of business buyers say...
26/01/2017
Acquisix
Our readers share their tips on how to lower your AHT in the contact center.
21 Top Tips for Reducing AHT Average Handling Time Our readers share their tips on how to loweryour AHT in the contact centre. 1. Automate simpler queries to reduce the general workload It can...
16/01/2017
Acquisix
It's okay to embrace the youthful enthusiasm of the Millennial workforce. But remember, as a manager you're more like a parent then a friend. There will be times when critical feedback will be required and tough calls will need to be made.
My Boss Is a Millennial Wannabe Manager loves his Millennial employees - maybe, a little too much?
09/01/2017
When it comes to the performance of your customer service team, there are a few key metrics that will keep you pointed in the right direction.
How to Build a High-Performance Customer Service Team Using Data and Empathy
06/01/2017
Cold calling scripts are the most commonly recommended tool to assist a new salesperson in prospecting for sales. However, cold calling scripts are frequently overused, abused, and relied upon as crutches. This results in salespeople sounding like robots, and failing to come across as a human being with a real personality. And as anyone who is successful in sales well knows, personality is what really sells. People buy people above and beyond price, features, benefits, and even profitability.
Cold Calling Scripts: Dead or Alive? Cold calling scripts are the most commonly recommended tool to assist a new salesperson in prospecting for sales. However, cold calling scripts are frequently overused, abused, and relied upon as cru…
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