E.H Connection - IGREY Connect

quick reminder: please DO NOT RESET your router.

𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 & 𝐂𝐚𝐫𝐞 𝐆𝐮𝐢𝐝𝐞

𝑷𝒐𝒘𝒆𝒓 𝑪𝒚𝒄𝒍𝒆 𝒀𝒐𝒖𝒓 𝑹𝒐𝒖𝒕𝒆𝒓
Most connection issues can be fixed with a simple restart.
1. Unplug the power cord from the back of your router or from the wall outlet.
2. Wait for 30 seconds to allow the device to fully clear its memory.
3. Plug it back in and wait approximately 2 minutes for the lights to stabilize.

𝑪𝒉𝒆𝒄𝒌 𝒀𝒐𝒖𝒓 𝑫𝒆𝒗𝒊𝒄𝒆𝒔
Sometimes the "slowness" is caused by your devices rather than the internet line.
* Close unused apps: Background apps (like system updates or cloud backups) can consume your bandwidth.
* Disconnect extra devices: Too many phones or laptops connected at once can slow down the speed for everyone.
* Clear Browser Cache: If websites are loading slowly, try clearing your browser's history and cache.

𝑻𝒆𝒔𝒕 𝒂𝒏𝒅 𝑹𝒆𝒑𝒐𝒓𝒕
If the speed is still not reaching your plan's limit:
Run a speed test.
If the result is still low, message us directly.
Provide your Account Number, best contact number and a description of the issue.

📢 OPERATION SCHEDULE NOTICE

To all our valued subscribers, please be guided by our office's schedule of operations this Holy Week.

Our offices will be CLOSED on the following dates:
📅 April 2, 2026 — Maundy Thursday
📅 April 3, 2026 — Good Friday
📅 April 4, 2026 — Black Saturday

Please be advised that there will be no installations and no technical support during these dates.

Regular operations will resume on Monday, April 6, 2026.

We encourage everyone to reach out to us before April 2 for any concerns or service requests so we can assist you ahead of the holiday break.

We sincerely apologize for any inconvenience and thank you for your continued understanding and support. 🙏
Wishing you and your family a peaceful and meaningful Holy Week. 🕊️

For inquiries and assistance, feel free to message us

📢 SERVICE ADVISORY

Among ipahibalo sa tanan nga adunay mga fiber line interruptions tungod sa kasamtangang Clearing and Bundling Operations sa VECO dinhi sa Liloan. Kining kalihokan naglakip sa paglimpyo ug paghan-ay sa mga kable sa poste, ug apil sa naapektuhan ang mga linya sa tanang telecommunication ug internet service providers sa maong lugar.

Gilauman nga mahimong magpadayon ang fiber line interruptions sulod niining bulana o hangtod sa mahuman ang operasyon sa VECO.

Ang among technical team magpadayon sa pag-ayo ug pag-restore sa koneksyon sa tanang naapektuhan nga linya. Bisan pa niini, posible nga mas molungtad ang repair time tungod kay ang pipila ka kadaut nakaapekto sa mga mainline connections nga nanginahanglan og dugang panahon sa pag-ayo.

Among ipasabot nga dili lamang ang among serbisyo ang naapektuhan, kondili apil usab ang ubang telecommunication ug internet service providers sa maong lugar.

Nagpasalamat kami sa inyong pagsabot ug pagpailub.

📩 For inquiries and concerns, please send a message to our official page:
E.H Connection – IGREY Connect