Get2Work

Job Title: Lead Generation Specialist (Cold Calling)
Location: On-site | Full-Time | Cebu Business Park Area
Salary: ₱25,000 – ₱30,000 + Sales Incentives + Benefits + Health Insurance

Role Function
This role is responsible for outbound lead generation through structured cold calling workflows. The objective is to identify qualified property sellers, collect key data points, and convert conversations into scheduled appointments or endorsed opportunities for the acquisitions team.

Performance is measured by:
Contact rate
Qualified leads generated
Appointments set
Contribution to closed deals
Core Responsibilities

1. Outbound Calling Ex*****on
Perform high-volume cold calls daily using provided dialer system
Follow structured call flow and scripts with controlled flexibility
Navigate objections, gatekeepers, and call interruptions

2. Lead Qualification
Identify seller intent (timeline, motivation, property condition)
Verify property ownership and status
Extract complete and accurate data for evaluation

3. Appointment Setting / Endorsement
Convert qualified leads into scheduled callbacks or appointments
Endorse leads with complete notes and context
Ensure proper handoff to the acquisitions team

4. CRM & Documentation Discipline
Log all call outcomes accurately in CRM (Monday.com)
Maintain structured and complete call notes
Follow tagging system (Interested, Not Interested, Callback, etc.)

5. Workflow Compliance
Follow call result tagging, callback timing, and escalation process
Handle voicemail, unanswered calls, and follow-ups correctly
Maintain daily call logs and reporting consistency

Required Skills & Experience
Experience in cold calling, telemarketing, or lead generation
Strong verbal communication and call control
Ability to handle rejection and maintain output
Ability to follow structured SOPs without deviation
Strong attention to detail in documentation

Preferred
Real estate or property-related experience
Experience using dialers (ReadyMode or similar)
Appointment setting background

Compensation & Benefits
₱25,000 – ₱30,000 base salary
Sales incentives per closed deal
Health insurance
Government benefits
Training, scripts, and system provided

Work Setup
On-site, full-time
KPI-driven performance environment
Application Process

To apply, complete the APPLICATION FORM HERE:
https://form.jotform.com/210041548887055

Only applications submitted through the form will be reviewed.

Job Title: Onboarding Specialist

Employment Type: Full Time | On Site Cebu City

Job Summary:
As an Onboarding Specialist, you will be integral in ensuring a seamless onboarding process for clinicians at Bravocare in Pennsylvania. This role requires a solid understanding of call center operations and the ability to effectively address and resolve clinician concerns.

Key Responsibilities:

Communication and Coordination:
- Answer calls from clinicians regarding their credentials.
- Proactively reach out to clinicians who have registered but not yet onboarded.
- Validate clinician credentials and add them to the operational dashboard.
- Create job orders based on facility requests.
- Communicate with the operations management team about any errors or issues with the clinician waitlist.

Documentation and Reporting:
- Maintain accurate records of interactions with clinicians.
- Send detailed reports to the upper management team regarding onboarding progress and any potential issues.

Competencies
- Education: Minimum of a collegiate level degree in business or a related field.
- Experience: At least two years of experience in the BPO-IT sector, with a preference for candidates with e-commerce background.

Skills:
- Strong working knowledge of Excel for reporting purposes.
- Excellent communication skills.
- Ability to swiftly resolve customer or clinician concerns.

Key Performance Indicators:
- Accuracy in handling data and clinician information.
- Consistent attendance and availability.
- High level of customer satisfaction through effective problem resolution.

This position offers the opportunity to play a critical role in the onboarding process, ensuring that clinicians are ready and equipped to provide service.

If you have a passion for service excellence and a knack for efficient process management, we would love to hear from you.

Now Hiring: Workforce Management

Job Summary:
We are seeking a Workforce Management Lead to steer the operations of our customer service or operational workforce. The ideal candidate will ensure optimal staffing and scheduling practices, deliver precise forecasting and budgeting, and manage performance effectively.

Employment Type: Full Time | On Site Cebu City

Key Responsibilities:
- Report on staffing and scheduling practices and requirements, providing accurate staffing forecasts to Operations Management.
- Scheduling: Oversee schedule creation and management to ensure adequate coverage, incorporating call volume data and staff needs analysis.
- Performance Monitoring: Publish daily performance tracking and maintain accurate records of time off requests, monitoring shrinkage.
- Data Analysis: Utilize staff data to optimize staffing levels, interpreting historical data and trends.
- Forecasting: Predict business volumes for schedule forecasting and appropriate staffing.
- Decision Support: Offer data-driven insights to aid management in recruitment and hiring decisions.
- Real-Time Monitoring: Conduct real-time call monitoring to ensure service quality.
- Perform other related duties as needed.

Competencies:
- Education: Bachelor’s degree in Business Management or related fields.
- Experience: Minimum 2 years in the BPO-IT sector and e-commerce.

Skills:
- Advanced Excel reporting skills.
- Proficiency in WFM reporting tools or ability to recommend the best reporting tool.
- Strong capabilities in data analysis, forecasting, scheduling, and workforce planning.

Key Performance Indicators:
- Accuracy in workforce planning and staffing solutions.
- High level of customer satisfaction.

Why Join Us?
As part of our team, you'll play a pivotal role in shaping our workforce strategy to enhance operational efficiency and customer satisfaction. We offer a dynamic work environment where your skills in workforce management will drive our success.

Ready to lead in workforce management? Apply now by sending your resume to [email protected], with “Workforce Management Lead Application” as the subject.