Monica Camba - VA

ations. My ability to efficiently process interactions, coupled with my adeptness in written and verbal communication, allows me to decisively solve problems and proactively uncover opportunities. My diverse work experience includes roles such as a Technical Support Representative at Convergys, where I provided troubleshooting for Windows operating systems and handled download, installation, and activation procedures. As a Forum Moderator and Senior Advocate at Concentrix, I delved into areas encompassing Windows, Office, hardware, software, and compliance with regulations like the General Data Protection Regulation (GDPR) and Xbox policies. Transitioning into a Quality Analyst position, I honed my skills in call monitoring, trend analysis, and providing actionable data to support various internal groups. My tenure at Concentrix also involved facilitating call calibration sessions, delivering feedback to team leaders and managers, and preparing comprehensive quality reports for management review. In my current role as a Content Quality Specialist at Business Trends - ByteDance, I am entrusted with reviewing videos to ensure compliance with policies, utilizing resources effectively, and managing high-priority queues such as the Ecommerce queue for TikTok Shop product postings. Additionally, I conduct policy training sessions for new hires, contribute to the Case Correction team, and actively raise policy-related issues to the Policy Team. Driven by a passion for delivering excellence and upholding standards, I am committed to making meaningful contributions and driving positive outcomes in every endeavor.