WEL Networks

We’re preparing for the period of bad weather cyclone Vaianu is forecast to bring this weekend. The expected heavy rain and strong winds may cause power outages.

If you experience an unplanned outage, please report it to our 24/7 faults team on 0800 800 935 and we’ll get on to it as soon as safely possible.

Treat powerlines as live at all times. Remember down means danger - if you see a downed powerline stay well clear and call us immediately on 0800 800 935.

Please secure items like trampolines and outdoor furniture and beware of vegetation (e.g. hanging branches) caught in powerlines, as this also poses a safety risk.

If you, or someone in your household is using medical equipment that relies on electricity, let your retailer know. If there is an immediate threat to health, please call 111.

For outage information, including tips to make sure you’re prepared, visit

Outages and Faults Information about planned and unplanned outages and faults on WEL's network and how to report an outage or fault.