StrataNet

Cyclone Gabrielle - due to extensive damage to the electricity grid throughout Manukau/Auckland/Northland we are experiencing various outages. Our team has been working to keep as many sites on as possible however as batteries drain, we expect more disruptions to our network. Generators are being run where we can get access but at this time outages far exceed the number of generators we have or are able to obtain.

We apologise that at this time are unable to give an exact impact status or resolution timeframes as it is constantly changing and many sites are losing power minutes after the power companies get them back online.

** resolved **
Dear Customers,

This is to inform you that we are facing an unexpected outage at our Kaipara Road tower (formerly of Connecta). One of the sector antenna has failed which is affecting some of the customer base as of Friday afternoon. We apologize for this late notification since we have only been able to get an update as of this morning ourselves.

We have a team working on the issue as of this morning. The ETA for the fix is Tuesday (13/12) afternoon, unfortunately, as the team needs to organize a few third-party equipment before they can be on site to fix the antenna.

Once again apologies for this inconvenience. But we are working as quickly as we can to fix this issue.

Regards,

StrataNet.