Cradle

When you’re covering for a colleague, the last thing you want is to sound unprepared. Cradle makes every call seamless by giving you instant access to transcripts and summaries of past conversations. Within seconds, you’re fully up to speed and ready to handle the client’s needs like you’ve been there from the start.

Cradle with FYI means you’ll never write another call note again. Every conversation is recorded, transcribed, and summarised directly into FYI. By the time you finish the call, the summary is already waiting. That saves hours of admin each week and gives you more time back with clients.

With Cradle integrated into XPM, every call comes with instant context. Your team sees exactly who’s on the line and can jump straight into their client record. No wasted time, no awkward “who is this?” moments. Just smoother conversations and every call automatically logged in one place.

"Our phones are answered more now that we're using Cradle."

Target Accounting's smart routing flows calls from reception to available team members. Accountants busy? Remove them for the day. Staff away? Adjust in seconds.

Flexible routing. Every call answered.

💰 Stop leaving money on the table.

Desk phones mean missed billable time. Calls happen, your team forgets to log them, and revenue disappears.

Cradle captures every call automatically. Your team logs in, loads the time into your billing system, and bills clients accurately.

No more guessing or forgotten calls.