5L

This particular grandson who is 20 months old loves finding his way into my office for a chat. He will climb up on my knee, have a cuddle and talk away as long as he can before his mother comes to get him. He looks to make sure I am listening to him and often holds my face in his hands. I can't think of any better distraction to work. Merry Christmas everyone.

Listening is the foundation of all communication. When we listen we provide a platform for people to have a voice, to be heard and to witness the actions that come from effective communication.

We cannot afford to ignore listening as part of our organisational culture, people all over the world are demanding it.



www.successbeginswithlistening.com