ACC Assist

I work with a number of clients where English is their second language and when they’re asked to sign ACC declarations, it can feel daunting and overwhelming—especially when they’re not completely sure what they’re agreeing to.

Last week, a client asked me to review some ACC documents and confirm whether it was safe for them to sign. I walked them through the paperwork in plain language, summarised the key points, and reassured them there was nothing in there they should be worried about.

This is a great example of the support ACC Assist provides. More importantly, it’s reassuring to know our clients see us as a trusted specialist 💗 someone they can turn to when things feel unclear or intimidating.

ACC Assist - Levy and Management Solutions ACC Assist helps businesses navigate the complexities of ACC, we provide Levy Optimisation and Management Solutions saving you time, money and stress.

Late last year, a client found me through a Google search while looking for help with an ACC levy review. He had changed his business activities but continued operating under the same entity and wanted to ensure his levies were correct – which they were not.

During our initial call, it became clear he was earning income from two sources and was likely being overcharged. After completing a full review, we identified that he had been levied on $63,169 above the maximum leviable income across two financial years.

The outcome:
✔️ Levy classification approved and updated
✔️ $2,496 refund processed
✔️ Multi-employer adjustment lodged, with a further refund pending — an unexpected bonus the client wasn’t even aware of

I work primarily with sole traders and SMEs, and this is exactly why having specialists in your corner matters. ACC levies are complex, and small oversights can quietly cost you thousands.

ACC Assist - Levy and Management Solutions ACC Assist helps businesses navigate the complexities of ACC, we provide Levy Optimisation and Management Solutions saving you time, money and stress.

2 years ago, my client had an accident that required shoulder surgery which was covered by ACC. Since then, he struggled to do some physical aspects of his work like hedge trimming. He identified a support harness that assists in holding machinery, especially extension trimmers which put significant load on the shoulder. He purchased this and said it’s been a game changer allowing him to work comfortably and safely at the level he could pre accident.

I asked ACC:
“Is there financial support available for equipment that helps mitigate ongoing symptoms or prevent further injury relating to the original claim?”

ACC approved and reimbursed the full cost of the harness - $749.00

Sharing this as a helpful reminder: if you have clients on or have been on ACC and need practical support to stay at work or prevent re-injury, it’s worth asking the question. The support may be available.

ACC Assist - Levy and Management Solutions ACC Assist helps businesses navigate the complexities of ACC, we provide Levy Optimisation and Management Solutions saving you time, money and stress.

I regularly meet clients who have outstanding debt with ACC but feel stuck dealing with it — the classic “head in the sand” approach. And honestly, I get it. Financial matters can be overwhelming, time-consuming, and emotionally draining.

That’s exactly why we exist. We take on the admin headache of dealing with ACC collections, remove the emotion from the process, and get the job done — calmly, efficiently, and professionally.

ACC Assist - Levy and Management Solutions ACC Assist helps businesses navigate the complexities of ACC, we provide Levy Optimisation and Management Solutions saving you time, money and stress.