Kindly
Del
Kindly x Ingrid
We’re thrilled to announce our partnership with leading delivery platform Ingrid! 🤝
💡 Around 70% of inquiries are delivery related, taking up valuable time and resources. By combining your AI chatbot and your logistics, you can now provide a seamless, real-time tracking experience with all carrier events in one place, reducing the need for manual handling.
By automating incoming support tickets, Cellbes has boosted efficiency by 77%, cut down on support tickets, and reduced operational costs — proving the power of smarter customer support solutions.
🟢 ⚫️ Curious to explore this next-level integration? Let's chat! 💬
🧡 The Internal Chatbot of Fjordkraft: Meet Kompis!
Carina Faye Bardhaj and Eirik Rutledal from Fjordkraft recently shared their journey with their internal chatbot, Kompis, in Kundeserviceavisen.
Kompis supports Fjordkrafts customer advisors daily by providing quick answers to ensure consistency and customer satisfaction:
“Now customers get accurate answers faster, which I believe is a significant contributor to higher customer satisfaction,” says Eirik Rutledal.
💚 8 out of 10 advisors say their workday has improved with Kompis.
⏰ Fjordkraft estimates that Kompis will save each advisor 15 minutes per day.
✅ Fjordkraft expects to increase the number of cases resolved during the first contact by approximately 17,000 cases per year.
💬 In only 2 weeks, the 55 customer advisors have asked Kompis nearly 1,000 questions.
“That’s exactly what we hoped for—that they’d have it at their fingertips,” Carina Faye Bardhaj says.
“Is simply a success, from start to finish,” Eirik Rutledal concludes.
🚀 We at Kindly are very proud of our partnership with Fjordkraft and excited to continue this journey!
Read the full article here:
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Type
Kontakt bedriften
Nettsted
Adresse
Trondheimsveien 2
Oslo
0560
