Cora Sms

How To Retain Your Customers

You can retain 90% of your customers and keep your business going through Bulk SMS service in your customer relationship management strategy.

Why Do Businesses Fail?

The answer is simple – Lack of customers. Leave all the other factors you see in the textbooks. If you have enough customers, you will stay in business, period!
Yet, as important as acquiring new customers is, customer relationship management experts assert that it is far more important to retain existing ones.

A recent study shows that it takes five times as much to attract a new customer than to keep an existing one. The first rule of business, therefore, is to retain customers and build loyal relationships with them.

Follow these simple steps and you will be on your way to retaining your customers, cutting down on your marketing expenses and growing your business through Bulk SMS service in your customer care plan:

1. Keep A Segmented Database:

Always keep a database of your customers segmented according to their purchase history, buying behaviour and interests. When sending bulk SMS to your customers, especially when promoting new offers to existing customers, use this segmented list to target their interest.
Make your message less formal and more personal. Wish your customers well on their birthdays, marriage anniversary, etc.

2. Send Monthly Happy New Month SMS:

Let your customers wake up in the morning of the first day of a new month to see a message from you welcoming them into the new month. Nigerians love prophecies, so prophesy into their lives and that of their families. Tell them it will be their best month ever. Do this without including marketing in your bulk SMS and you’ll get customers to trust you and be loyal to your brand. Once customers come to remember your name beyond what you sell, then your brand will keep remaining relevant in their lives.

So what are you waiting for? Start sending Bulk SMS now. Use https://www.coraplace.com

Happy New Year to our esteemed customers. We wish to appreciate you for choosing us in 2021. We look forward to serve you better at www.corasms.com
Register today and get free units to send Bulk SMS.