asis, so no matter how often you visit, you’ll always find something new. Visit us to experience our incredible customer service and runway-inspired products and enjoy the Haven's Collection difference for yourself. CUSTOMER SUPPORT
How to order
WhatsApp/DM us a picture of the product(s) that you want to order from us. Please make sure that your order is correct, there are no refunds or returns. Terms and conditions apply for exchange. Please read the product description carefully and refer to our size chart to determine your correct size. Banking details will be provided to you for your deposit. (No pay to cell or Nedbank wallet). Order less than $500 we accept full payments and a 50% deposit for items more than $500. Products are only processed when deposit is received and you have proof of payment. Payment Methods
Ewallet/Bluewallet/Easywallet/Banktransfer (No pay-to-cell and Nedbank wallet)
+264 81 329 5655
Shipping
It takes 1-2 days to process your orders and 7-14 days to arrive to your address depending on you're location. Free delivery within 10km radius of the firms business premises. Most of our products are on order. Shipping Delays:
We hope that all of our valued customers can appreciate and understand that we have no control of the shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by chatting with us online. RETURN/REFUND/EXCHANGE POLICY
Problem with the products received:
Faulty products can be exchanged if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us by chatting with us online. Defective items:
If items you received are defective, contact us and send us relative pictures for checking, once confirmed, we will provide discounts off your next order or provide reshipping service if our aftersales customer service agree to that. Missing or wrongly shipped items:
A partial discount is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial discount on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents carefully. Size:
Sizes for clothes are listed on item page according to the centimeters. For shoe sizes, please check the shoe size conversion chart. Please check description on item page carefully before you buy. There will be no return/refund on the item because the size doesn't fit you (items that you chose the wrong size), we can only issue you an exchange when we receive your returns. And the shipping fee will be covered by
yourself. If the measurements are over 3CM difference for clothes or 1CM differences for shoes, please send us the pictures with ruler on it. Once confirmed, we can only compensate. Contact us via email ([email protected]) or WhatsApp (+264813295655);
2. We will provide you the complaint form, please kindly fill in it and feedback it to us or please describe your problems in details including the relative pictures and problem;
3. Once we have the complaint form back or the details, we will reply you in 24hrs;
4. Lastly, if our aftersales customer service confirmed the problem, we will offer the relative solutions to your problems. TERMS AND CONDITIONS
NB: We reserve the right to update our Terms and Conditions at anytime and any updates affecting purchases by the customers will be communicated to you. Orders received are processed daily, however suppliers can take up to 7-14 days to deliver and this subject to products availability. No refunds against payments made for products ordered. Product Exchange are done within 3 working days. Items sold on sale will not be accepted for exchange. PRIVACY POLICY
At Haven's Collection, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains information that is collected and recorded by Haven's Collection and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [email protected]
This Privacy Policy applies only to our online activities and is valid for visitors to our page with regards to the information that they shared and/or collect in Haven's Collection. This policy is not applicable to any information collected offline or via channels other than this website. Consent
By using our page, you hereby consent to our Privacy Policy and agree to its terms. Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. How we use your information
We use the information we collect in various ways, including to:
*Provide, operate, and maintain your orders
*Communicate with you, including for customer service, to provide you with updates and other information relating to the page, and to send you emails for marketing and promotional purposes
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Haven's Collection does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our page, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. NOTES:
1. No Refunds/Returns will be issued. In case of an exchange, Customer may return the package to the designated shipping address, and often need to cover the shipping fee for returning the package only if the customer service staff have authorized the return.
2. Please note that all exchanged items must be in good condition and won’t affect the second sale.
3. Contact us by submitting a ticket or live chat before you return the package to get the shipping address or other details. We can only issue the exchange when we get the package back. We will notify you by e-mail or WhatsApp at that time.
4. Please contact us within 5 days after the package delivered.
5. No refund or return or exchange on promotional items or items on sale. Thank you
Management
17/03/2023
