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AI is both an opportunity and a threat. If you embrace it, you can leap ahead. If you fall behind, you risk being sidelined very quickly.” – Paco Pérez-Lozao, President, Hospitality, Amadeus IT Group

In our last dojo.live conversation, Paco shared how Amadeus is putting governance in place to guide AI adoption responsibly, while also encouraging the industry to “jump into the cold water” and seize the opportunities ahead.

Catch the full interview with Paco on dojo.live: https://dojo.live/interviews/the-connected-journey-paco-perez-lozao-on-whats-next-in-travel-hospita…

And dive deeper into Amadeus’ research on how technology will transform travel over the next decade here: https://amadeus.com/en/resources/research/connected-journeys-how-technology-transforms-travel

🍎 Last week dojo.live was in the Big Apple! Host Kim Lantis took the redeye to NYC and hit the ground running, with just 48 hours to soak it all in and a bucket list of landmarks to check off.

But the real reason we were there? To cover the Amadeus media event, where they unveiled their latest global research report: Connected Journeys: How will technology transform travel in the next decade? 👉 https://amadeus.com/en/resources/research/connected-journeys-how-technology-transforms-travel

Stay tuned for tomorrow’s Day 2 video, featuring our time with Amadeus and Kim’s adventures downtown.

And don’t miss the full dojo.live interview with Paco Pérez-Lozao Rüter, President of Hospitality at Amadeus IT Group, coming soon! 🎥✨

At GBTA 2025, Akshath Dhar, Director of Business Data Analytics at Onyx CenterSource, broke down the B2B commission process and how travel agencies can get paid faster and with less friction.

For the first time, Onyx is opening access to benchmarking intelligence, giving clients visibility not only into their own commission programs, but how they stack up across regions, cities, and global peers. A true game changer for partner negotiations and pricing strategies!

He also touched on a growing trend: a shift back toward commission models and away from net rates. Why? Because with tools like OnyxInsights entering the space, smarter decisions are becoming possible at scale.

Thanks for the thoughtful insights, Akshath. Great to see how data is helping reshape distribution and transparency in corporate travel!

What does the future of corporate travel booking look like?

At GBTA Convention 2025, we caught up with Michael Farrell, Global Commercial Lead at Deem, for a quick dojo.live pop-up interview on what’s ahead for online booking tools.

Michael shared two big takeaways:

- Content scalability: Thanks to Deem’s acquisition by Travelport, the team is accelerating access to NDC and other critical content.

- Accessibility by design: Deem is the only OBT that fully meets Web Content Accessibility Guidelines, making the booking experience more inclusive for travelers with cognitive, visual, or hearing impairments.

We also talked about the shift toward streamlined, policy-compliant search results and reducing friction and clicks so that travelers stay online and stay compliant.

And, surprise! APIs matter just as much as AI when it comes to delivering that kind of seamless experience.

Thanks again, Mike, for such a thoughtful conversation.

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