Emma - Your Virtual Assistant
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Operations, Client Experience & Socials
Managing systems so you can remain in your creative flow
Trusted for 3+ years
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02/07/2026
We didn't reduce the sales. We reduced the workload behind them.
My client loved the orders, who doesn’t; but with every new order it added another item to her todo list, meaning her tasks always got pushed towards the bottom or left until another day.
This is how it looked every day
Confirm the order,
Check the payment,
Pick and pack,
Get it out for delivery,
Change the status,
Send tracking for delivery,
Check website stock
And she never got to focus on
Planning the next promotion
Finding exciting new suppliers
Building the next stage of the business
Everything she needed to do has come to a stop and all she wanted to do was keep the orders but remove the chaos.
Working together with the client is important and the only way to work out what needs to be supported is to map out the process. Physically sitting with the client and going stage by stage to see what can be changed, updated and supported by someone else. Streamlining the full process to make sure that my client only looked at the order process when she really needed to. The orders could now continue and the chaos had been removed.
My client was ready and waiting to put the list of orders aside so that she could go back to her own list. She had so many plans and no time to be able to execute them, she needed to quieten the chaos
Instead of starting a Monday morning going through the orders she was planning the calls she was having with new suppliers and starting the brain storming for the new promotions. Business had gone back to normal and even though it was tough at first she realised that she needed the support so that she could focus on her business again.
If you are ready to go back to planning and growth for your business DM me SALES and lets talk about how we can make it happen.
What if that thing stressing you out isn't the lack of sales?
Be careful what you wish for you say as you see the amount of overnight orders. It's great but it doubles the amount of work you need to do and your task list gets pushed to later or tomorrow.
Looking at the process you feel your blood pressure rise - check payment, confirm order, pack the product (taking note your are almost out of wrapping), arrange shipping, change status, check stock levels and repeat.
Your task list will have to get looked at another day.
More orders is great for a business but only if it has the structure to make it work, you aren’t supposed to be the structure that makes it work.
You can keep focusing on more sales if you want the chaos to continue but stopping to work out some structure will support you and the business better.
Most of the tasks related to a sale are repetitive and manual but streamlining the process and making it work for you is a step towards calm when the order total hits the hundreds. As the business owner do you need to be packing an order, maybe helping out if it's manic but everyday? I think not. You should be working out what is going to be the next big thing to sky rocket your website sales.
Calm starts with a process audit, working out what is being done, what can be streamlined and what no longer needs the client's involvement. Mapping the process with the aim of removing tasks from the client so that they can focus on what they need to.
The feeling of overwhelm whenever an order is received disappears and the only feeling is the one of success because you know everything is functioning better than it should be. The orders are processed properly without you thinking about them and future planning is back on track
DM me SALES if your orders are creating more work than you can comfortably manage.
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