RnR

Job Description: Call Center QA Supervisor
Job Title: Call Center Quality Assurance (QA) Supervisor – 1 Post
Department: Operations / Call Center
Reports To: Senior Officer / Operations Manager

Job Summary

The Call Center QA Supervisor is responsible for overseeing the quality assurance process, ensuring agents deliver excellent customer service in compliance with company standards, policies, and procedures. This role leads the QA team, analyzes performance trends, and drives continuous improvement through coaching and training support.

Key Responsibilities

• Supervise and manage the QA team, including QA Agents.
• Develop, implement, and maintain call quality standards and evaluation criteria.
• Monitor and evaluate customer interactions (calls, chats, emails).
• Conduct regular calibration sessions with operations and training teams.
• Analyze QA reports and identify performance gaps and trends.
• Provide feedback and recommendations to Team Leaders and Management.
• Support coaching plans and performance improvement initiatives.
• Ensure compliance with company policies, scripts, and regulatory requirements.
• Prepare and present weekly/monthly QA performance reports.
• Participate in process improvement and service enhancement projects.

Qualifications & Requirements

• Bachelor’s degree or equivalent experience preferred.
• Minimum 2–3 years of experience in call center QA or customer service.
• At least 1 year in a supervisory or senior QA role.
• Strong knowledge of call center KPIs and QA methodologies.
• Excellent communication, leadership, and analytical skills.
• Proficient in MS Excel and reporting tools.

Key Competencies

 Leadership & team management
 Attention to detail
 Problem-solving
 Coaching & mentoring
 Data analysis

Job Description: Call Center QA Agent
Job Title: Call Center Quality Assurance (QA) Agent - 1 Post
Department: Operations / Call Center
Reports To: QA Supervisor

Job Summary

The Call Center QA Agent is responsible for monitoring and evaluating customer interactions to ensure service quality, accuracy, and compliance with company standards. This role plays a key part in maintaining service excellence and supporting agent development.

Key Responsibilities

• Monitor and evaluate calls, chats, and emails based on QA guidelines.
• Score interactions and document findings accurately.
• Identify strengths and areas for improvement in agent performance.
• Provide detailed feedback to agents and Team Leaders.
• Maintain QA records and evaluation reports.
• Participate in calibration sessions to ensure scoring consistency.
• Support quality improvement initiatives and training programs.
• Ensure compliance with company policies, scripts, and procedures.
• Escalate critical quality or compliance issues when necessary.

Qualifications & Requirements

• Diploma or Bachelor’s degree preferred.
• 1–2 years of call center experience (QA experience preferred).
• Good understanding of customer service standards.
• Strong listening, analytical, and documentation skills.
• Basic knowledge of MS Office tools.

Key Competencies

 Attention to detail
 Fair and objective evaluation
 Communication skills
 Time management
 Confidentiality & integrity

Working Hours – 8 hours per day
Day Off – 1 day per week
Salary – Negotiable + Incentives + OT
Work Location – Sule Square Office Tower, Kyauktada Tsp, Yangon

Working Conditions
✔️ Office-based
✔ Apply - 09797 29 4441(Viber)
✔ Working Hours - 8 hrs per days
✔ Working Days - 6 days per week
✔ Benefits - Salary - Negotiable + KPI Incentive + OT Payment + Training + No ferry provided

▶️ Must be available to join immediately
▶️ Willing to commit to long-term employment with the company
▶️ Must be able to work as part of the ATOM B2B Call Center team

are urgent looking for below position at Rhythm & Rhyme Co., Ltd

📌📌📌Customer Service Representative Male/ Female (50 Posts)

Job Requirements
• Over 1-year experience in Call Center, Customer Service,Telecommunication Industry & Insurance Industry
• Fluency in English is an advantage & MS Office (Word/Excel/PowerPoint)
• Must have good interpersonal & communication skills
• Must have passion and dedication to assign tasks
• Ability to be highly organized, team work, communication skill, schedule and work under high pressure environments.
• Able to handle over 100 calls per day & Able to maintain SLA and target
• Able to multitask and system related knowledge
• Interested to handle customer complaint
• Good behavior and (tone of voice Fair also OK)

Job Description
• Customer Complaints များနှင့် အထွေထွေမေးမြန်းဆက်သွယ်မှုများအား page ၏ Messenger မှတဆင့်သော်လည်းကောင်း၊ Viber မှသော်လည်းကောင်း, Phone Call (inbound, outbound) မှသော်လည်းကောင်း Customer များအားပြန်လည်ဝန်ဆောင်မှုပေးရမည်ဖြစ်သည်။

Email: [email protected], [email protected]
• Phone no: 09-797294442,09-797294441
• Office Hour: 9:00 AM to 6:00 PM
• OFF Days: One day per week.
• Location: Sule Square Office Tower, Kyuktadar Township
• Interview Location: No (580-A), Thanthumar Road, (10) Quarter, South Okkalapa Township.

📌📌📌 Recruitment Specialist အပိုင်းစိတ်ဝင်စားသူများအတွက် Recruitment Specialist အမြန်ခေါ်ယူနေပါပြီ...

📣📣📣 Recruitment Specialist - 1 Post (M/F)

Location - South Okkala Township
Working Time - 9:00AM to 5:00PM
Off Day - Sun & Public Holiday
Salary - Can be negotiate base on experience

📣📣📣 Job Requirement

- Recruitment Specialist ပိုင်းလုပ်ကိုင်ခဲ့ဖူးသောလုပ်ငန်း အတွေ့အကြုံရှိသူဖြစ်ရမည်
- လိုအပ်ပါက လူတွေ့ ၊ တယ်လီဖုန်း (သို့) Video Conference တစ်ခုခုဖြင့် interview ပြုလုပ်နိုင်ရမည်
- Social Media နှင့် LinkedIn အစရှိသည့် Digital Platform များမှတစ်ဆင့် candidate ရှာဖွေသည့် Process များလုပ်ကိုင်နိုင်ရမည်
- Communication Skill ကောင်းမွန်ပြီး Teamwork ဖြင့်အလုပ်လုပ်ကိုင်နိုင်သူဖြစ်ရပါမယ်
- Microsoft Word, Excel ကျွမ်းကျင်စွာအသုံးပြုနိုင်ရပါမယ်

စိတ်ဝင်စားသူများအနေဖြင့် CV form များကို [email protected] သို့ mail ပို့လျောက်ထားနိုင်ပါတယ်...

အသေးစိတ်ကိုစုံစမ်းမေးမြန်းလိုပါက 09 – 797294441 သို့ဆက်သွယ် နိုင်ပါတယ်ရှင့်