Ansvery
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We are a team of dedicated professionals who take pride in the quality of our work. Since 2012, we have created personalized solutions for projects of various sizes and complexity. Our ultimate goal is to build effective relationships between developers and users. We help our clients find their unique voice that fits the company image, inspire user loyalty, and make them stand out from the competi
26/05/2023
Once a Client of ours came to us and said that they wanted to cut Response Time in half.
The catch was that they did not want to engage more agents.
This became an excellent opportunity for us to show what smart streamlining can achieve.
In that situation, the solution was to update help desk settings and create a clear and easy-to-use system of team and personal ticket views. We didn't even use any additional tools - optimizing the existing ones was enough.
The infografic below shows that not only we reached the goal set by the Client but also improved the overall team performance significantly.
The bottom line here is this: always do the best of what you've got. Clear-cut and easily adaptable workflows can go a long way.
03/05/2023
A poorly adjusted tool - help or hindrance?
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