Libatech

t in the High Tech solution providers; this enables Libatech access to all emerging technologies, giving us an edge when delivering Mission critical Projects. We partner with our customers and seamlessly integrate with their systems to bring forth the best possible solutions. Through a very balanced mix of high functionality and high art, and by combining diverse expertise in strategy, design and technology, we create business solutions that excite and inspire, are easy to navigate, and enable businesses to strengthen their competitive advantage. Ultimately, we provide companies with opportunities to increase revenues and enhance productivity. Our employees are highly experienced individuals that will explain all of the capabilities, technologies, possibilities and core competencies - yet also listen and learn everything about the customer's industry, competition, vision and business needs. This allowed us to build custom sites that meet and exceed expectations for years -since only the customer knows the possibilities - can their company utilize them to their fullest benefit and realize the company's fullest potential through technology. OUR OBJECTIVES:

• Manage the delivery of support services and operational requirements of the customer as outlined in assigned contract.
• Excellence in fulfilling the promise--completely confidential, reliable, trustworthy expertise and information.
• Ensure that the productivity goals for the team are met, including service level/availability and customer satisfaction.
• Monitor call volume and call quality and manage telephone coverage to effectively support customers.
• Work with Service Manager to ensure customer contractual goals are achieved while providing Technical Support Specialist staff with operational support.
• Manage the staffing needs and contribute to the development of the staff's skill sets.