Quality Mitra

ISO-9001 standard is based on .

The quality management principles are:
— Customer focus;
— Leadership;
— Engagement of people;
— Process approach;
— Improvement;
— Evidence-based decision making;
— Relationship management.

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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO9001:2015). It is expressed as the organizational goals, policies, processes, documented information and resources needed to implement and maintain it.

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The potential benefits to an organization of implementing a quality management system are:
a) The ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements;
b) Facilitating opportunities to enhance customer satisfaction;
c) Addressing risks and opportunities associated with its context and objectives;
d) The ability to demonstrate conformity to specified quality management Systems .