OPA Hospitality

Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
Develop and monitor campaign budgets.
Plan and manage our social media platforms.
Prepare accurate reports on our marketing campaign’s overall performance.
Coordinate with advertising and media experts to improve marketing results.
Identify the latest trends and technologies affecting our industry.
Evaluate important metrics that affect our website traffic, service quotas, and target audience.
Work with your team to brainstorm new and innovative growth strategies.
Oversee and manage all contests, giveaways, and other digital projects.

Email: [email protected]

Objective:
To oversee and manage sales staff and reservation to ensure maximum revenue, promotional
coverage and marketing opportunities are achieved.

DUTIES AND RESPONSIBILITIES:

 Generating Sales Opportunities by building strong & successful relationships.
 Works collaboratively to ensure sales efforts are coordinated, complementary and not
duplicative.
 Constantly connecting with existing and new clients for future booking by strengthening
relationships.
 Develops relationships within community to strengthen and expand customer base for sales
opportunities.
 Managing Sales Activities for both rooms and restaurants.
 Participates in sales calls with members of sales team to acquire new business and/or close
on business.
 Executes and supports the operational aspects of business booked (e.g., generating
proposal, writing contract, customer correspondence). Using Knowledge of Market Trends
and Target Customer Information to Maximize Revenue
 Identifies new business to achieve personal and location revenue goals.
 Understands the overall market - competitors& #39; strengths and weaknesses, economic trends,
supply and demand etc. and knows how to sell against them.
 Closes the best opportunities for the location based on market conditions and location
needs.
 Gains understanding of the location& #39;s primary target customer and service expectations;
serves the customer by understanding their business, business issues and concerns, to offer
better business solution. Providing Exceptional Customer Service
 Supports the company& #39;s service and relationship strategy, driving customer loyalty by
delivering service excellence throughout each customer experience.
 Services our customers in order to grow share of the account.
 Executes and supports the company& #39;s customer service standards.
 Provides excellent customer service as per the company standards.
 Interacts with guests to obtain feedback on product quality and service levels.
 Sets a positive example for guest relations.