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Hi Friends,

Here we are again with another Hospitalily Term. Save it and share it to others for learning.

What’s an OTA?

OTAs (online travel agents) have been a subject of huge controversy in the hotel business for well more than a decade.  The sector is led by the likes of Expedia and Booking.com which have established a virtual duopoly (at least in the western world) as online intermediaries for the booking of hotel accommodation (as well as apartments and holiday rentals). Hoteliers decry the stranglehold that OTAs have on hotel distribution and the commissions that they charge - typically 15% to 25% of the value of a hotel reservation.

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