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We are a motley crew of data wizards, number crunchers, tech geeks and designers creating the next big thing from the MobMe's innovation table - Geckolyst. Geckolyst helps you pay close attention to what your customers say about you. Think feedback, surveys, social media, customer care centres or practically any other customer feedback touchpoint that your business has. Backed with a robust techno
08/09/2017
Customers who use more than one channel in their journey are more valuable to companies than those who use just one. They become repeat shoppers and tend to be vocal brand ambassadors. It is important to understand what your customers expect from you before you go omnichannel. Read our blog for more https://tinyurl.com/y6v9mp99
03/06/2017
Future of Customer Experience in Telecom
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Future of Customer Experience in Telecom - Geckolyst Blog The telecom industry has seen a massive change in the last decade across the globe and continues to evolve. It's one of the best industries when figuring out customer behavior and consumption and so, it …
25/05/2017
Difference between CRM and CEM
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28/04/2017
New age Banking and Customer Experience Management
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New age Banking and Customer Experience Management - Geckolyst Blog Changes in income, attitude and behavior, along with easy access of information enable customers today, to demand greater levels of autonomy, transparency and responsiveness from their banks. They demand personalized products and do not hesitate …
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