Process Nine Technologies - Process9

𝗠𝗮𝗻𝗶𝗽𝗮𝗹 𝗖𝗶𝗴𝗻𝗮 𝗚𝗲𝘁𝘀 𝗜𝘁 𝗥𝗶𝗴𝗵𝘁 𝘄𝗶𝘁𝗵 𝗛𝗶𝗻𝗱𝗶 𝗦𝘂𝗽𝗽𝗼𝗿𝘁!

ManipalCigna Health Insurance Company Ltd. has added Hindi to their website! And this is a genuine win for customers.

Health insurance is confusing enough without having to decode everything in a second language. We've all seen too many people nod along during policy explanations, only to realize later they had don't understand everything they signed up for.

With Hindi support, Manipal Cigna is acknowledging what we all know - 𝗺𝗼𝘀𝘁 𝗜𝗻𝗱𝗶𝗮𝗻𝘀 𝗮𝗿𝗲 𝘄𝗮𝘆 𝗺𝗼𝗿𝗲 𝗰𝗼𝗺𝗳𝗼𝗿𝘁𝗮𝗯𝗹𝗲 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝘁𝗼𝗽𝗶𝗰𝘀 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲. Whether it's understanding what's covered, figuring out claim procedures, or just knowing which hospital to go to, language shouldn't be the barrier.

Here's what really matters though - 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲. When our countrymen can read their policy details in their own language, they will actually knows what they're paying for. When someone can navigate claims in their preferred language, they're not dependent on others to explain basic rights. And let's be honest - in a health emergency, the last thing you want is language confusion adding to your stress.

Good customer service means meeting people where they are. If you're serving Indian customers, you need to speak Indian languages. It's really that simple.

Manipal Cigna deserves credit for recognizing this reality, because plenty of insurance companies are still stuck in English-only mode. We sincerely hope they soon realise - when people understand their coverage better, they make better health decisions. When they're confident about their policies, they actually use their benefits. 𝗘𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝘄𝗶𝗻𝘀.

What is MoxWords?
A Translation Management System
An ideal translation workbench for LSPs

Translation projects in India and worldwide primarily involve document translation from one language to another. Other use-cases include website and mobile app localization, database translation, plain text, video/audio content, interpretation, and email translation. An efficient translation management solution must cater to all these needs and produce the desired results.

MoxWords is a modern Translation Management System (TMS), which can also be referred to as a Computer-Aided Translation (CAT) tool. CAT tool is a legacy term that has been in use for years and refers to a software that automates certain translation workflow steps. The Translation Management System, on the other hand, is a comprehensive translation business ecosystem for Language Service Providers (LSPs) to manage all aspects of their translation operations.

In fact, MoxWords goes one step further by integrating AI/ML technologies in the translation process to fast-pace the delivery, improve quality, and customize the content as per customer requirements. It also accomplishes tasks that were challenging for businesses to achieve using previously available tools and technologies.

In this series of posts, I will delve deeper into MoxWords to provide potential users with a comprehensive understanding of the product and strategies to grow their businesses, enhance efficiency, optimize resources, and reduce the time and cost of delivering high-quality translations to customers.

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