International Communication Pathways

Practical English for Customer Service Training
Wednesday, 28 January 2015

Practical English for Customer Service Training
Wednesday, 28 January 2015

Customer service staff is the first line to meet and greet customers, and this requires them to be able to communicate effectively and practically, including in English. To meet this goal, an English training is critically necessary in an attempt to improve customer service staff’s capability and to serve their customers better.

Training Content :

Greeting and saying goodbye
Offering help
Describing your products
Describing a promotion/event
Handling complaints

The objectives :

Improving confidence when communicating with foreign customers
Improving fluency in English
Improving customer service

Day/date : Wednesday, 28 January 2015
Time : 09.00 s/d 12.00 WIB



Venue
Wisma Umrah Haji
Mampang Square Tower C
Jl. Warung Buncit No 88 Jakarta Selatan



Course Fee
Rp 200.000,- per person
Including a certificate, and refreshments
Limited seat



Information :
YAIM Center
Mampang Prapatan VII no 76E
Email: [email protected]
Tlp:021 447 553 54
www.icpathways.org

ICPathways (International Communication Pathways) adalah anak perusahaan Yayasan Adekku Insan Mandiri yang telah berdiri sejak 4 September 2004 dan selama ini telah terkenal dengan program pelatihan pendidikan Bahasa Inggris.

Training Customer Service Excellence

MATERI :

• Konsep Customer Service Excellence
• Pentingnya Customer Service Excellence bagi perusahaan
• Bagaimana membangun Perilaku pelayanan yang efektif
• Cara praktis untuk meningkatkan kompetensi Customer
Service Excellence
• Masalah dan solusi dengan pelayanan pelanggan
• Mengenal perilaku pelanggan dan bagaimana menghendlenya
• Simulasi dan action plan pelayanan pelanggan

FASILITAS :

• Modul Training
• Sertifikat
• ATK: NoteBook dan Ballpoint
• Makan siang dan 2 kali coffeebreak
• Diskon 20% untuk pendaftaran seminggu sebelum training ATAU Buy 2 get 1 free (cukup membayar Rp. 2.000.000 untuk pendaftaran 3 orang dari satu perusahaan untuk 1 program yang sama).

INFORMASI :

YAIM Center
Mampang Prapatan VII no 76E
Telp.02179170301
Email : [email protected]

Don’t give up trying to do what you really want to do. Where there is love and inspiration, I don’t think you can go wrong

ikuti training WHO AM I gratis tes psikolog dan konsultasi

ICP (International Communication Pathway) is a subsidiary names under the auspices Adekku Insan Mandiri Foundation. Which has been known to English-language education training programs.

ICP provides services in the field of English language training and soft skills training