Hotcatt

HOTCATT Strengthens Partnerships with ABE to Advance Tourism Training

On May 11, 2026, HOTCATT hosted a collaborative meeting with representatives from ABE Global Ltd, marking another step forward in strengthening Ghana’s hospitality and tourism training. The session brought together key stakeholders, including the Acting Director of HOTCATT, Dr. Eric Kofi Afornorpe, senior staff members, and the visiting ABE delegation.

The discussions centered on aligning HOTCATT’s programmes with internationally recognised ABE qualifications, enhancing certification pathways, and building institutional capacity to meet global standards. This collaboration reflects HOTCATT’s commitment to delivering quality training that equips learners with the skills needed to thrive in Ghana’s growing tourism sector.

During the meeting, Dr. Afornorpe highlighted the ongoing efforts of the Minister of Tourism, Arts and Culture, Hon. Abla Dzifa Gomashie, and the Deputy Minister, Hon. Yussif Issaka Jajah, whose leadership continues to drive improvements at HOTCATT. Their dedication to strengthening the institution was acknowledged as a vital force behind HOTCATT’s transformation into a center of excellence.

The partnership discussions reaffirmed HOTCATT’s role as Ghana’s premier training institution for hospitality and tourism, while underscoring the importance of international collaboration in advancing the Ghana Tourism Authority’s statutory mandate.

This meeting sets the stage for practical steps toward joint certification, staff development, and pilot programmes that will enhance the competence of Ghana’s tourism workforce and position HOTCATT as a hub for internationally benchmarked training.

Partnership in Progress: HOTCATT Hosts CSA for Service Excellence Dialogue

On May 11, 2026, HOTCATT hosted a strategic meeting with Customer Service Africa (CSA) to explore a partnership aimed at strengthening service excellence training in the hospitality and tourism sector.

The discussions focused on:
- Joint Certification Plans: CSA and HOTCATT outlined a framework for co-issued certifications under the Service Excellence Certification (SEC) standards, combining institutional credibility with international benchmarks.
- Program Design & Alignment: Both parties reviewed a phased approach to align CSA’s frameworks with HOTCATT’s institutional objectives, covering beginner, professional, and leadership tracks.
- Delivery & Assessment Models: Proposed training methods include on-site simulations, digital reinforcement, and real-time feedback loops to ensure practical and measurable outcomes.
- Confidentiality & Integrity: CSA’s proprietary frameworks and methodologies were presented, with HOTCATT affirming commitment to structured usage and intellectual property safeguards.

Today's meeting marked a significant step toward formalizing collaboration. Both institutions expressed optimism about the impact of this partnership, which is expected to elevate standards of customer service and professional training across Ghana’s hospitality and tourism industry.

HOTCATT remains committed to advancing service excellence and looks forward to the next phase of formalizing this partnership.

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